Refund policy

Return Address: 320 Dunkin Ave Bridgeport, WV 26330 United States

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • Unused

  • In the same condition that you received it

  • In its original packaging

📦 Items That Cannot Be Returned

We cannot accept returns on:

  • Gift cards

  • Final sale items

  • Customized or personalized products (unless defective)

📝 How to Start a Return

To begin a return, please contact us at [your email address] with:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

We will respond with return instructions within 1–2 business days.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping service.

  • We are not responsible for returned items lost in transit.

🛠️ Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with:

  • A description of the issue

  • Photos of the damage

We will replace the item or issue a refund at no cost to you.

💵 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method

  • Processing time is typically 3–5 business days, depending on your bank or card issuer

🔁 Exchanges

We offer exchanges for defective or damaged items only. If you need a different style or model, please request a return and place a new order.

❓ Questions

If you have any questions about our return policy, contact us anytime at wildrootcases@yahoo.com

QUESTIONS

If you have any questions about our refund policy, please contact us:

Email: Wildrootcases@yahoo.com
Phone: 304-669-7381
Business Hours: Monday-Friday, 9 AM - 5 PM EST